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FAQ

HOW TO VISIT OUR FLAGSHIP STORE?

Our Flagship store is located in the capital city of Costa Rica. Click on the following link to have a look and get our address: FLAGSHIP STORE

WHAT IS THE PRE-OWNED RACK?

Buying second-hand is the most sustainable option! Our online PRE-OWNED RACK is a selection of unique second-hand garments that swaps every 3 months. Each trimester we invite an influencer to sell those items she no longer uses – have a look at our current stock exclusively sold online: PRE-OWNED RACK. If you live in Costa Rica, you can also participate and sell those items you no longer use! Just go to the Sustainability page and click on APPLY TO SELL. We’ll sell your garments in our flagship store’s PRE-OWNED RACK for 1 month and pay you for the sold pieces. A win-win for you and the planet!

OUR RETURN POLICY

Our refund and returns policy lasts 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact HOLA@CHIABEACHCO.COM to process a return.

For more details read RETURNS POLICY.

DOMESTIC SHIPPING

We ship locally in Costa Rica with Moovin. Please allow 1-2 days for the order to be packed and dispatched. Shipping takes between 3-4 business days. Shipping is $10USD for all domestic orders. We are not responsible for lost or damaged packages and any further disputes must be settled with Moovin.

INTERNATIONAL SHIPPING

We ship worldwide from Costa Rica with DHL. Please allow 1-2 days for the order to be packed and dispatched. Shipping takes between 5-10 business days. Once we dispatch your order you’ll receive an e-mail confirmation with the tracking number and estimate delivery date. Shipping is $19USD for all international orders. We are not responsible for lost or damaged packages and any further disputes must be settled with DHL.

WHO TAKES OUR COOL PHOTOS?

For our campaigns in Costa Rica, we work with Mariam Wo Ching. She’s a talented photographer with a deep understanding of the brand’s style. Wo has worked with international brands across the continent. See her work: @MARIAMWOCHING.

INFLUENCER WANTING TO COLLABORATE?

We love to collaborate with influencers that want to promote our swimwear and sustainability values. We offer packages to fit different collaborations. Please contact hola@chiaswim.co if you are interested in knowing more or have an upcoming getaway or blog post that you want to make us part of.

OPEN A WHOLESALE ACCOUNT

As store owners as well, we know how hard it can be to predict sales of a new label. We maintain a flexible and extremely personalized relationship with our wholesale accounts to make sure our brand is successful in your space. Please contact LUCHI@CHIASWIM.CO to receive our latest campaign lookbook and line-sheets (we keep things digital to avoid using unnecessary paper #paperless).

Contact

ONLINE ORDERS & PRODUCT ENQUIRIES

Did the FAQ didn’t cover your question? We are happy to help! E-mail or WhatsApp us if you have any questions about our products or your purchase.

HOLA@CHIASWIM.CO

+506 7286 8592

WHOLESALE & PR ENQUIRIES

We work with stores around the world following summer! Get our latest lookbook and linesheet (we keep things digital to avoid using unnecessary paper #paperless).

LUCHI@CHIASWIM.CO
+61 404 622 496

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